What can I expect from the Public Complaints Commission?
We will treat you in a respectful and professional manner. We will provide an independent and impartial assessment of your complaint, and advice about the options available. We aim to resolve most complaints informally.
When we investigate it is confidential, free and prompt, using procedures that are fair to everyone concerned. We will provide clear explanations about what we can and cannot do and for any decision we make. We will inform you on the progress of your complaint.
Our guarantee of service, vision, mission, purposes and values sets out our standards of service.
How can I lodge my complaints?
Complaints are lodged in writing and signed by the complainant himself before it is submitted to the commission in duplicate. However,complaints may also be sent by post, email, our online complaints form and on our Facebook and Twitter accounts.
What information do I need to provide?
We need all the relevant information from you that would enable us understand your complaint and help us decide if we need to take any action. In general we need:
• your contact details;
• an explanation of your complaint and your prayers;
• copies of all relevant correspondence between you and the respondent.